Refunds & cancellations

Prints are produced on demand specifically for your order, so they are not eligible for change-of-mind returns once production has begun.

They are, however, fully covered if something goes wrong in the making or the post. If your print arrives damaged, defective, or not what you ordered, contact us within 7 days of delivery with a photo, and we will arrange a free replacement or a full refund — your choice.

Originals are unique and sold personally. If you need to cancel before your piece has shipped, email us as soon as possible and we’ll make it right. Because each original is one-of-a-kind, returns after delivery are considered case by case — but a piece that arrives damaged in transit is always eligible for a resolution, so tell us straight away with photos.

Commissioned work begins after a deposit, which reserves the studio’s time and covers materials. Once work has started, the deposit is non-refundable, as the piece is being made uniquely for you. The balance is due on completion, before dispatch. If you need to pause or adjust a commission in progress, talk to us — we’d rather find a way forward than leave you unhappy.

• Email rushikagstudio@gmail.com with your name, what you ordered, and the issue.
• For damage or a defect, include a clear photo — it helps us resolve it fast and claim with the carrier or lab.
• Approved refunds are issued to your original payment method within 5–10 business days of us confirming them.

Nothing in this policy limits any rights you have under the consumer protection law that applies where you live. If those rights give you more than what’s written here, they win.